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Frequently Asked Questions

We know you might have some questions. Here are the ones we hear.

  • What exactly is financial wellness or wellbeing?

    As well as being transactional, money is also highly emotional.
    It makes people anxious, sad, worried, furious, and tons of other negative feelings.
    Financial wellness or wellbeing refers to the overall financial health of an individual and is the result of making the most of your money
    It represents a balance of ....
    ...the emotional and numerical.
    ...the present and the future and
    ...discipline and enjoyment.


  • How quickly will we see a benefit?

    A common misconception is financial wellness is only a problem for young people, those on lower salaries or the vulnerable. In fact, although the issues are different, money struggles and stresses apply throughout our lives. Financial wellness is a lifelong effort.
    We help you develop healthy habits around money which last for a lifetime. No matter what you’re struggling with we’ll be there to guide you on your journey.
    However, you don’t have to wait long to see results. In just a few weeks, you’ll be on your way to a happier and healthier financial future.

  • Why The Lifehouse Co.?

    The most important question when it comes to money advice is: who is paying (because somebody is!)...
    Both employers and employees want to know their financial education program is free of any product bias.
    We are an independent provider of financial wellness solutions to employers and employees. That’s it.

  • Will your solution be applicable for all employees?

    We know employees will have different requirements - from trainees to your most senior staff.
    That is why our solution is inclusive and targeted - there is something for everyone, and people get what is right for them.

  • My employees are spread out geographically and some work at home, how do they all get access?

    We recognise people often work flexibly and remotely and traditional workplace learning via seminars often doesn’t work.
    And since money is increasingly digital, we have designed our financial wellbeing solution to be entirely digital too.
    So it is available when and where your people need it on their smartphones, tablets, laptops or PCs..

  • Is any of the employee’s data shared with the employer?

    Money is enormously personal to people.
    So your employees will only engage with a financial wellbeing programme if they are totally confident the information is completely confidential.
    Therefore, whilst we share aggregated information with you, like any EAP programme, individuals’ data remains completely confidential.