Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Lifehouse Finance Company Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ’The Lifehouse Finance Company Limited' or 'us' or 'we' refers to the owner of the website whose registered office is 30 Glebe Road, Barnes, London, SW13 0EA. Our company registration number is 973726.

The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • You acknowledge that the internet is not a secure means of communication and accept the inherent security implications of passing information over the internet (including, without prejudice to the generality of the foregoing, confidentiality and reputational risks). Whilst we will use reasonable endeavours to protect the integrity of the service and the client’s confidential information, we cannot guarantee the security of the service or of any information disclosed online.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy and Cookie Policy This is the privacy policy for The Lifehouse Finance Company Limited (trading as The Lifehouse), a company registered in England (973726) whose registered office is 30 Glebe Road, Barnes, London, SW13 0EA (‘our’, 'us' or ‘we’), in relation to the use of personal information provided in relation to the use of the website and online personal finance management services provided at www.thelifehouse.co (“the Service”).

Information Which We May Collect You do not have to supply any information simply to visit the site. To register to use our service you will have to supply us with personal information. “Personal Information” means information that identifies you. The personal information we collect to register you is your e-mail address.

We keep track of the internet addresses from which Users visit us, and track the page(s) on our site that you visit. We analyse this data for trends and statistics. Please see “Cookie Policy”.

How We User Your Information We will use the personal information which we collect for the purposes of registering you as a User of our services, correspondence, or participating in online surveys to help us enhance our services and products for you.

Any information we collect is used to improve the content of the site, enhance Users' experiences when visiting our site, and customise the content and/or layout of our pages.

We also use personal information in performing statistical analysis of Users’ behaviour as a whole; and to help in the creation of anonymised statistical data which we may use at our discretion (including licensing to third parties).

We may have to disclose your personal information, if required by law to comply with a judicial proceeding, court order, or similar legal requirement.

We may share your personal information in the following ways:

to companies that provide services to help us operate the application and communicate with users. These companies are authorised to use your personal information only as necessary to provide these services to us; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud; if The Lifehouse Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; to any other third party with your prior consent to do so. Access To or Deleting Your Account If you want to terminate your agreement, email support@thelifehouse.co using the email address you used when registering for the service. Your account will be closed and your ability to log in deactivated within 30 days.

To access and change your personal information, you should log in to your online account on our website and make the necessary changes.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@thelifehouse.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We reserve the right to continue to use any anonymised statistical data which we created during your use of the Service.

Use of Email and Text You can use the service to provide you with email and text alerts to provide you with useful information, e.g. weekly goal progress. You can disable these alerts at any time by removing these alerts from within your Profile.

We may use email or text in relation to administrative matters, e.g. sending you a replacement password, or to let you know about changes to the service. An example of this would be a proposed change to this Privacy Policy.

We will not email or text you in relation to promotional matters without your consent, other than explained in our terms and conditions. You can withdraw this consent at any time by contacting us as above or by following unsubscribe instructions within the email.

Links to Other Websites Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the “Share this" button or interactive mini-programs that run on our site. These Features may collect your IP address or which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this Privacy Policy We may need to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, prior to the change becoming effective, we will tell you by email, or by a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Cookies and Other Tracking Technologies We use cookies to enhance your experience of our website and application. Cookies are small data files which are placed on a website visitor’s computer or mobile device and are stored on the hard drive. The information contained within cookies can only be read by our server. They cannot be used to read or gather personal information that you have not specifically entered yourself.

In order to access our website’s full features all cookies must be enabled. Our use of cookies provides us with information about how visitors use this website, i.e. the pages which are viewed most often or the most common traffic sources to our website. Cookies are also used across this website to remember customisable user selections to provide you with a more personalised experience.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We may link this automatically-collected data to personal information in order to allow analysis of the effectiveness of marketing campaigns.

The use of cookies by our partners is not covered by our privacy policy. We do not have access to or control over these cookies.

Our website also contains cookies set by third party websites (i.e. Social networking sites such as Twitter), which provide information and/or services on the MDB website. In order to manage these cookies you will have to visit the websites of our third parties and adjust your settings accordingly.

More information on how to control or manage cookies can be found at http://aboutcookies.org/.

Last updated: 10th February 2016.